COBA 2021 Convention Program

The sector has shown their commitment to customers and communities throughout the COVID-19 health crisis and as part of Australia’s economic recovery. This year’s Convention theme “Making Our Mark” allows us to explore how we can continue to make our mark in the financial sector.

This year’s virtual convention program includes an exciting line up of sessions and speakers covering everything from Leadership in a post COVID World; ESG, Climate & Sustainability and an invaluable Financial Crimes session that cannot be missed.

In addition, we have our Financial Crimes Symposium which will provide crucial information on the rapidly evolving financial crimes and cyber risk landscape.

See below for the detailed program for the Financial Crimes Symposium and COBA Virtual Convention.

Click here for the  printable program for the Financial Crimes Symposium.

Click here for the  printable program for the COBA Virtual Convention.

Financial Crimes Symposium
COBA Virtual Convention
Portal live
08:40 - 08:45
Welcome / Introduction
08:45 - 09:35
Session 1: Trends in Financial Cybercrime – Building Resilience

Det Superintendent Commander Cybercrime NSW Police Matt Craft

In this session we will aim to cover the latest Financial Cybercrime trends and which key trends have shaped cyber-criminals exploitations during the pandemic. You will learn how data theft, identity crime and technology driven exploits have affected individuals and business and counter measures being deployed in disruption.

09:35 - 09:40
09:40 - 10:30
Session 2: AFP Cybercrime Command

AFP Cyber Engagement, Federal Agents Nguyen and Burge

In this session we will aim to cover risk drivers and changes across states and borders in business email compromise. Learn key targets for pandemic email and invoice compromises, the results of disruption and how an active partnership with COBA and ACSC is working to reduce victim impact.

10:30 - 10:45
10:45 - 11:25
Session 3: AUSTRAC Financial Crimes Intelligence

Marcus Erikson, Director, FINTEL Alliance

In this session we will aim to cover the value of financial crimes intelligence and how outcomes are shaping education opportunities for the banking sector. We will cover an overview of latest published trends in financial crimes including methodologies and key behavioural attributes deployed by organised crime and financial crimes local and globally.

11:25 - 11:30
11:30 - 12:20

Specialist CTF Officers

In this session we will aim to cover: Countering Terrorism Financing Presentation – Case studies from AFP specialist unit agents: Current trends and enablers- A COBA sector focus spotlight including trends in domestic terrorism and implications for financial services sector.

Chatham House Rules apply to this secure session.

12:20 - 13:20
Lunch break
13:20 - 14:35
Session 5: Managing Financial Crimes Risk – Double Down with Deloitte. Deloitte Q&A on addressing AUSTRAC concerns on mutual sector

Ben Murphy, Director/Forensic/Financial Crime, Deloitte Financial Advisory
Leanne Vale, Director Financial Crimes and Cyber Resilience, COBA

In this session we will aim to cover lessons learned from use of ‘off the shelf’ risk tools in KYC fundamentals and ongoing customer due diligence. You will learn why Qualitative reports are and over reporting focus are AUSTRAC key focus. We will cover tips to manage quality and completeness of regulatory reporting against a 260% increase in SMRs over past 4 years and high volumes of what AUSTRAC describes as ‘junk reporting’.

14:35 - 14:40
14:40 - 15:15
Session 6: AFCX – Driving Data to Intelligent Outcomes

David Pegley, Managing Director, Australian Financial Crimes Exchange Ltd

In this session we will aim to cover: COBA AFCX Partnership drivers are leading organisations to reduce costs and prevent large scale financial loss . Intelligence and analytics of big data and key outcomes exclusive to COB sector as part of our new strategy for sector Intelligence driven data learnings that suit all sizes.

15:15 - 15:20
15:20 - 15:55
Session 7: Splunk -COB actual showcase of Data integration and ingestion.

Simon O’Brien, Manager, Splunk Inc.

SPLUNK : Showcasing how simple data feeds can be worked with “on hand tools” to achieve real time monitoring and reduce losses and reputational risk. Using tools common to COBA sector this live demo will show success in real time with simple structured ingestion.

15:55 - 16:00
COBA Financial Crimes Symposium Close
Portal live
08:00 - 09:00
Women In Mutual session: Walk tall, walk straight and look the world right in the eye

Speaker: Dr Louise Mahler

This year’s Convention theme “Making Our Mark” is an exciting opportunity for us to explore how we can continue to make our mark in the financial sector.  By embracing our values and strengths as a sector and owning our history we are making our mark and changing the future of the industry.

How can we tailor our body language and vocal energy to embrace those values and strengths and make our mark in the challenges of the virtual world? How can we capture their attention and elicit an emotion with our audience from behind a screen?

Join us for this highly practical, useful and often hilarious session as we walk tall, walk straight and look the world right in the eye.

09:00 - 09:05
Mini break
09:05 - 09:10
Welcome / Introduction
09:10 - 10:10
Plenary 1

Gus Balbontin, Former Executive Director and CTO of Lonely Planet

The people who are crazy enough to think they can change the world are the ones who do. Gus Balbontin is one of them. He’s an investor, entrepreneur, founder and explorer who has spent two decades helping businesses adjust strategies, products, services, culture and individuals to better deal with rapid and regular changing markets.

As the former executive director and CTO of Lonely Planet, Gus led one of the most loved brands in the world through significant disruption. Easier said than done, trust me. Gus remains heavily involved with the startup scene around the world as a founder, investor and advisor.
Gus will delve deep into the digital transformation of the past two decades, sharing stories of how so many companies mishandled this seismic shift and how today’s business leaders can capitalise on the disruption that’s still occurring today.
Gus is an energetic and engaging speaker who has a preternatural ability to take your audience on a journey that is both entertaining, thought-provoking and inspiring.

10:10 - 10:50
40-minute break – Virtual exhibition and sponsor sessions

Sponsor Session 1:       10.15am – 10.30am – Platinum Sponsor: Salesforce

Sponsor Session 2:      10.30am – 10.45am – Silver Sponsor: Western Union Business Solutions

10:50 - 11:40
Business Session 1: Leadership in the post COVID world

Greg McKenna, CEO, Police Bank
Paul Lewis, CEO, Great Southern Bank
Bernie Lloyd, Chair, Bank First

Join our industry experts as they discuss key learnings and takeaways from our sector’s response to the COVID-19 Pandemic. What does the new “normal” look like? The panel will discuss workforce and operational resilience in a post COVID world. They will explore issues such as branch closures, regulator action, remote working and labour market dynamics.

11:40 - 12:20
40-minute break – Virtual exhibition and sponsor sessions

Sponsor Session 3:    11.45am – 12pm – Platinum Sponsor: Backbase

Sponsor Session 4:    12pm – 12.15pm – Silver Sponsor: Australia Post

Backbase Topic
Enter the Era of Engagement Banking

Iman Ghodosi, VP APAC, Backbase

12:20 - 13:10
Business Session 2: Sustainability and Mutuals – ESG, climate and sustainability for the next generation

Speakers: Grace Tam, Director – Debt Markets, Clean Energy Finance Corporation
Other panel members coming soon

Our panel will share their thoughts on ESG, sustainability and climate and what it means for the future of mutuals and the broader banking sector. Panellists from the mutual sector will share their experience with ESG, climate and sustainability so far, and what this may look like for their organisations in the future. The Clean Energy Finance Corporation will also join the panel to provide an outside lens on how these key factors will impact the mutuals and the banking sector for years to come.

12:20 - 13:10
Business Session 3

Details coming soon

13:10 - 14:30
80-minute break – Virtual exhibition and sponsor sessions

Sponsor Session 5:     1.30pm – 1.45pm – Gold Sponsor: Genworth

Sponsor Session 6:     1.50pm – 2.05pm – Gold Sponsor: Clear Dynamics

Sponsor Session 7:     2.10pm – 2.25pm – Silver Sponsors: Frollo & Q2

Genworth Topic
FOMO – it’s now or never for First Home Buyers
Our First Home Buyers Report 2021 examines the challenges and barriers facing first home buyers on their journey towards property ownership.

Strachan Taylor, Acting Chief Commercial Officer, LMI

Frollo Topic
How P&N Group and Frollo are partnering to deliver more value to P&N Bank and bcu members through Open Banking.

Gareth Gumbley, CEO, Frollo
Erik Fenna, P&N Group’s General Manager, Technology Transformation

Q2 Topic
Creating a great digital onboarding experience”

  • Building a frictionless experience for new customers
  • Boost customer acquisition and retention with a streamlined digital onboarding process
  • Ensuring consistency across all channels
  • The role data and personalisation can play in onboarding
  • Operational impact to of digital onboarding

Reshub Peer, Manager, Solutions Consulting, Q2 chats with Jonathan Chan COO from Society One

14:30 - 15:10
Business Session 4: Financial Crimes Managing Risk Profile and Director Liability

Ben Murphy, Director Forensic, Deloitte
Chris Noble, Partner Risk Advisory, Deloitte

This session will address the questions every Board needs to understand and ask of its management, so they understand their organisations profile of financial crimes/AML/CTF risk. Together with highly experienced professionals working on regulatory remediation program within reporting entities across COB and wider banking sector, we will examine questions boards need to ask on operations of systems, tools and skilled resources that their organisation uses to address Financial Crimes risks. These include What risks do I bear as Director or Chair – and where is that risk controlled. What do I still not know and how understanding is not simply achieving a legal “tick” that your program complies, learn how to ascertain if your operational financial crimes risk management is adapting to AUSTRAC’s changing stance and the operating environment?

14:30 - 15:10
Business Session 5: Leading through adversity.

Hosted by Emerging Leaders

Speakers: Rowena Meredith, Olympic Rower

Rowena Meredith is a Tokyo Olympic bronze medalist in the Women’s rowing quadruple sculls. Rowena will share her roller-coaster journey to the Olympic podium, highlighting the wide range of obstacles she faced along the way. She will share some hard-won lessons about resilience, what it means to not give up and how to be a leader in the modern world. This session will be a wonderful opportunity for young professionals and business leaders in a post-pandemic Australia.

15:10 - 15:20
15:20 - 16:20
Plenary 2: “Think Global – Act Local”

Bill Cheney, President & CEO, Schools First Federal Credit Union, USA
Mark Sievewright, President, Sievewright & Associates, USA
Martha Durdin, President & CEO, Canadian Credit Union Association, Canada

A panel discussion with Q&A covering the following topics:

  • COVID 19 – the positives, the negatives, and new emerging strategies.
  • Maintaining the fundamentals of trust and service in the digital space.
  • Collaboration success stories – what’s working, what isn’t and why?
  • The pace of regulatory reform, and strategies for “riding the wave”
  • Environment, Social, and Corporate Governance strategies.
16:20 - 16:35
16:35 - 17:20
Fun Session

“Hughesy – Do We Have a Problem?”

Speakers: Dave Hughes and Dave O’Neil

As we continue to grapple with COVID, coming out of lockdowns, and heading back to the office, we thought there was only one person to answer the tough questions – Hughesy!
No topic will be off limits for Dave Hughes and his offsider Dave O’Neil as they answer questions like:

“All I’ve done during lockdown is attend Zoom meetings.… I’m not sure what my real job is….”

“I’m used to wearing my PJ bottoms all day with proper clothes only on the top half…. what am I supposed to wear to work these days?”

“During lockdown I’ve got used to having a glass of wine around 3 o’clock … will that be ok when I go back to the office?”

“What if people from work want to come to my place and they discover I’ve been using a fake background of a beautiful apartment because my place is
a dump? ”

Select date to see events.

Registration & participation in the Financial Crimes Symposium (29 November) is open to COBA Members only, from Executive level to frontline staff working in fraud and financial crimes, AML/CTF, operational fraud areas, risk, audit and compliance. CEO/GM’s or Directors from smaller COBA Members are also welcome to attend relevant sessions.